Krates — Support

Updated 26 October 2026

Krates can't help in an emergency: call 911. Krates is not a medical device and gives no medical advice. For questions about your health, contact your doctor.

Contact us

Email [email protected]. A person reads every message.

Krates is made by Lizwise Elv LLC, a California limited liability company. It is for adults 18 and over in the United States.

What to include

• Your iPhone model and iOS version (Settings › General › About).
• The Krates version, if you know it.
• What you did, what you expected, and what happened instead. A screenshot helps.
• For a connection problem: which health system or device, and roughly when.

Please don't send your medical records, results or screenshots that show them. We don't need them to help, and email is not the place for them. Crop or cover anything personal first.

Deleting your data

Your records, food log and profiles are stored only on your iPhone, so you delete them in the app:

• One connected source: in the profile menu, tap the source, then Disconnect.
• Food data: Eat or Skip settings › Delete all food data.
• Everything: delete the Krates app from your iPhone.
• Stop sending data to AI: on the profile card, turn off Insight wording or Food photo analysis; turn off recipe ideas in Eat or Skip settings.
• Apple Health access: Settings › Privacy & Security › Health › Krates.

To ask what we hold about you, or for any other privacy request, email us with "Privacy request" in the subject. See the privacy policy and, for Washington and Nevada residents, the consumer health data privacy policy.

Frequently asked questions

Do you see my medical records?

No. Krates has no account and no cloud sync. Your records are read straight from Apple Health or your health system onto your iPhone and stay there. If you allow an AI feature, the specific facts it lists go to Google's Gemini through our relay, which keeps none of the content.

My health system won't connect, or asks me to sign in again.

Krates asks your health system for short-lived access only, so a connection lasts about an hour; signing in again when you sync is expected. If sign-in fails, check that you can log in to your MyChart account on the web, then try again. If it still fails, email us the name of the health system.

Why is a result missing or different from my portal?

Krates shows what your health system or Apple Health sends it. Some results arrive late, some are never shared through the patient connection, and Apple Health may hold a different set. Sync again from the profile menu; if it's still missing, your health system is the source to ask.

Can I use Krates without AI?

Yes. Every finding is computed on your iPhone, and Krates writes the cards itself when AI is off. Without food photo analysis you can still type in the numbers from a label.

Is an Eat or Skip verdict safe for my allergies?

Don't rely on it for that. Photos, labels and product databases can miss allergens, cross-contact or recipe changes. Always read the package, and follow your allergist's advice.

Krates · Privacy policy · Terms of use · Consumer health data